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About Tata 1mg

India’s leading consumer health platform focused on making healthcare accessible, affordable, and understandable through e-pharmacy, e-diagnostics, e-consulting, and offline stores. Partnered with top hospitals to provide trusted pharmacy and diagnostic services.

More info: https://www.1mg.com/aboutUs

Team Overview

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consultation services, ensuring top-tier customer experience while collaborating with Warehousing, Merchandising, and Marketing.

Key Responsibilities

Financial Performance and Sales:

• Achieve daily sales targets for private label, BigBasket, generics, high-margin categories, and diagnostics.
• Make prescription reminder calls and follow up with dormant/lapsed and high-value users.
• Review the commitment register and ensure timely deliveries.

Omnichannel Order Management:

• Maintain zero pushback on omnichannel orders.
• Ensure 100% TAT (Turnaround Time) compliance in order processing.

Customer Service and Experience:

• Greet customers with folded hands.
• Address customer needs in-store and via calls/WhatsApp within 15–20 minutes.
• Build strong customer relationships through professional service.
• Manage home deliveries per business protocols.

Inventory Management and Accuracy:

• Accurate daily inwarding of inventory.
• Correct SKU putaway and daily removal of expired or non-moving items.
• Record bounced items and perform physical SKU audits daily.

Compliance and Banking:

• Maintain duplicate invoices, cold chain logs as per SOP.
• Regularize manual bills and handle sales returns with approvals.
• Prepare and validate daily sales reports and cash ledger during shift changes.
• Respond promptly to store pharmacy emails.

Store Hygiene & Visual Merchandising:

• Maintain store cleanliness and organize shelves as per SOP.
• Place discount tags and correctly display monetized brands.

Marketing and Promotions:

• Set up marketing collaterals and standees.
• Participate in campaigns and door-to-door promotional activities.
• Inform customers about ongoing offers and services.

Qualifications & Skills Required

• Bachelor’s degree or Diploma in Pharmacy with 1-3 years experience.
• Valid State Pharmacy Council registration.
• Strong customer service and communication skills.
• Computer proficiency and knowledge of pharmacy software.
• Detail-oriented, multitasker, and ethical in conduct.

Why Join Tata 1mg?

• Dynamic, high-growth environment combining Tata’s legacy with 1mg’s startup agility.
• Commitment to being a great workplace.
• Equal opportunity employer promoting merit-based hiring.